Frequently Asked Questions

 
 
 

+ How many people will clean my house?


In most cases, our cleaning professionals work solo or in small teams of two. There is just no better way to provide you with a more personalized, non-intrusive service.

+ Will I need to be home while you are cleaning?


It's totally up to you. Most clients are at work or prefer to take some time off for themselves while we put things in order. Let us know your preference, and we can work with you to customize your experience.

+ Can I trust your company?


Absolutely. We hire for character, conduct and believe trust to be the foundation of our company and the relationships we have with our staff and customers. We pour a lot of effort into training and caring for our employees. We understand your home is your personal space and we respect your privacy, property and possessions.

+ Are you comfortable with pets?


We love pets! Let us know if your pets need any special attention when it comes to cleaning around them.

+ What types of cleaning do you do?


Our most popular services are Weekly and Bi-Weekly Cleanings. Some of our customers prefer a three or four week rotation, but a popular package is a One-Time Cleaning. If you’re moving out of a house or apartment and you want to get your security deposit back, you’ll want to schedule a Move-in/Move-out Cleaning. We also do Office Cleaning and the common areas of apartment buildings and condominiums.

+ How will you enter my house?


Most customers give us house keys and instructions to activate and deactivate their alarm systems.

+ Do you have a referral program?


We love to get referrals! When you refer us to your friends, please have them mention your name. When they schedule with us, we’ll apply a 15% discount to your next cleaning.

+ What are your rates?


Every home/office is very different with a wide range of factors that effect the rate for cleaning your home or office. If you’re looking to set up a regular cleaning schedule, we generally like to meet with you for a few minutes to discuss your needs. We can then tell you more about our service and give you a quote with a fixed rate for each cleaning. We’re confident you’ll find G. B. Cleaning Service to be a good fit for you, your family and your home.

+ Do you bring your own cleaning supplies?


Yes. We have a standard list of household products that we bring to every cleaning service. However, if you prefer that we use your products or vacuum cleaner, we are certainly able to do that.

+ What is your cancellation policy?


We ask that you let us know at least 3 business days before your appointment if you need to cancel or reschedule to avoid a $20 fee per worker. We honor our appointments and will dedicate staff to cleaning your home.

+ Do I need to sign a contract?


No. We believe that our commitment to your satisfaction will be enough to keep you coming back to us for your house cleaning needs.

+ Can you clean entire buildings or multiple buildings?


Yes, we definitely can. Our cleaning services will be tailored to your specific needs

 
 

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